We are here to provide you with a quick and easy return and exchange process. Please click on the following link to initiate a return or exchange! click here

If you need any assistance or have any questions please feel free to email us at info@shopmadisonriley.com

Processing Time

We Ship Daily Monday-Friday. Orders placed after noon MST will ship next business day. Orders placed after 12PM MST on Friday will ship out Monday.

Missing Order

If you're missing items or a shipment, contact us within 30 days of ship date at info@shopmadisonriley.com or (833) 374-6767

Want to track your order?

Look for details on the email or text we sent you to confirm your order! If you need help just give us a call!

Shipping

For orders over $150 (before tax and after discounts) we offer Free Standard Shipping within the continental U.S.* If you'd like to have your order expedited, we offer 3 Business Day, 2 Business Day, and Next Business Day options. Detailed shipping costs are available during checkout.

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

Visit our returns center and enter your order number and email address to start. Follow the instructions and select the items you want to return. Once your request is approved, you will get a confirmation email with shipping guidelines. Any shipping costs related to your return will be deducted from your refund.

What items are returnable? 

Refunds are offered on orders received back to us within 14 days of your delivery date. 

Store Credit is offered on orders received back to us within 30 days of your delivery date.

Any items received after 30 days are not eligible for a refund or store credit. 

All items must be in unused and resellable condition.

They must also be in the original packaging with all the tags intact.

We’re unable to accept returns beyond the 30 days of your receipt and anything sent to us after 30 days may be returned to you.

At this time, we do not accept returns from orders shipped outside of the United States.

What items are non-refundable? 

The following items cannot be returned:

All Final Sale Items

Discounted items (if applicable)

Boys Lie Collection

Swimsuit Collection

Final sale items include:

All bodysuits and intimates

All jewelry

All swimsuits

Any items marked FINAL SALE will not be eligible for return or exchange.

All sale items

Boys Lie Collection

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date. Please contact us at info@shopmadisonriley.com

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you. Please use our returns and exchange center to start this process. Click here - Returns Center.

What are the refund options?

The following refund options are supported:

Refund to the original payment method (14 days after receiving your package). Refund to store credit after 14 days and before 30 days.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

Please Note:

Items must be received in original condition - damaged, washed, worn, or altered items will not be accepted. All swim wear must have the hygiene seal intact and be in the original packaging, otherwise the return will not be accepted. All sets that are purchased MUST be returned as a set. Our returns department reserves the right to refuse returns that show signs of wear, or do not meet the above criteria. 

My question is not addressed...

If you have any queries regarding return or refund, reach out to us. You can reach us at info@shopmadisonriley.com or call us at (833) 374-6767

Initiate Return or Exchange:

Please click on the following link to initiate a return or exchange:

Click Here- Returns Center

In Store Return Policy: 

We can gladly provide a return on full-price items 10 days after your purchase for store credit.  We will provide you with your store credit as an online gift card or physical gift card. 

All sale items will be final sale. 

All items for the Boys Lie collection will be final sale.

All bodysuits and intimates are final sale.

All swimsuits are final sale.

PLEASE NOTE:

Items must be received in original condition -damaged, washed, worn, or altered items will not be accepted. All swimwear must have the hygiene seal intact and be in the original packaging, otherwise the return will not be accepted. All sets that are purchased MUST be returned as a set.

FINAL SALE ITEMS INCLUDE:

All bodysuits and intimates.

All jewelry.

Any items marked FINAL SALE.

All sale items.

Boys Lie Collection.

Swimsuit Collection.

Any final sale items are not eligable for returns or exchanges.

If you have any questions regarding our in store return policy, please email us at info@shopmadisonriley.com

We are here to help, please contact us if you need anything!

Please click here for access to our Returns center. You will be able to receive a shipping label through Happy Returns for your return. However, any shipping costs related to your return will be deducted from your refund.

If you would like to exchange your item for a new size or store credit please refer to our Returns and Exchange Center.

You have 30 days from purchase date to exchange items in new condition with tags attached. All items marked final sale are not eligible for exchange. This includes all sales items, Boys Lie collection, swimsuit collection, bodysuits and intimates.

If you think you have received a faulty or incorrect item, please contact info@shopmadisonriley.com or call us at (833) 374-6767 within 7 days of receiving the package with all faults and digital images of the issues found. We are happy to replace goods in the case of a manufacturing fault.

Madison Riley does not accept returns on items damaged by general wear and tear. Madison Riley reserves the right to determine a genuine fault in the clothing.

Store credit is valid for 12 months. We offer store credit by providing an online gift card. If you would like to make a return for store credit please use our Returns Center by clicking here.

You can also reach out to us directly at info@shopmadisonriley.com or call us at (833) 374-6767